Information about our telephone system
Last Updated: Friday, 23 January 2026On 2nd May 2024 we went live with a new telephone system offering an improved patient experience.
Our phone number remains the same, but the message you hear when you call us has changed.
All phone calls are recorded for training and quality purposes. This applies to both incoming and outgoing calls.
The new system includes a call-back function. If you choose the call-back option, your place in the queue is held and the system will automatically call you back when you reach the front. Please make sure you are by your phone and able to accept the call. This option becomes available if your current position in the queue is 5th or more.
When we reach our safe working limit for the day, the waiting message will inform you that there are no more appointments left. This refers to GP appointments only, if you are calling for something else, such as a prescription enquiry or appointment with a nurse, stay on the line. If you are unwell and feel you need same-day medical attention, please call 111 or stay on the line and our Reception Team will discuss your needs with you.
The phone lines are usually very busy first thing in the morning with patients requesting GP appointments. If you need to contact us for anything else it is best to call us after 10am when the lines are a little quieter.